Healthcare & Hospitals
Build Trust with Patients by Enhancing Their Experience
Deliver seamless care, personalized interactions, and real-time feedback to strengthen patient relationships and loyalty.
In the healthcare industry, patient trust and satisfaction are paramount. Emojot’s AI-driven experience management solutions help hospitals and clinics improve care delivery, optimize operational workflows, and elevate the overall patient journey. From real-time feedback to intelligent complaint resolution and online reputation monitoring, our platform empowers healthcare providers to deliver compassionate, personalized, and efficient care that builds lasting relationships and loyalty.
Your Challenges
Your Challenges
Delayed Patient Feedback Collection
Without real-time insights, healthcare providers miss opportunities to improve the patient experience before dissatisfaction escalates.
Slow Patient Complaint Resolution
Delayed responses to issues such as long wait times, staff behavior, or facility cleanliness negatively impact patient trust and satisfaction.
Limited Online Reputation Monitoring
Unmonitored reviews on healthcare platforms and social media can lead to damaged credibility and lost patient engagement opportunities.
Facility Management Inefficiencies
Tracking maintenance issues, equipment availability, and sanitation manually often leads to delayed service delivery and patient dissatisfaction.
Our Solutions
Real-Time Patient Feedback Collection
Capture actionable feedback from patients and visitors at key touchpoints, such as admission, consultation, discharge, and pharmacy interactions, via SMS, email, kiosks, or QR codes.
Automate Complaint Resolution
Smart Online Reputation Monitoring
Monitor reviews across Google, Facebook, healthcare platforms, and social media with AI-based alerts, enabling timely engagement and reputation recovery.
Automated Facility Management
Digitally track maintenance requests, sanitation checklists, and equipment usage through real-time dashboards and workflow automation to ensure smooth operations and a hygienic, patient-friendly environment.
Success stories
Asiri Hospitals Group
Asiri Hospitals, Sri Lanka’s largest private healthcare provider, faced challenges with inefficient complaint management and a decline in patient trust. By implementing Emojot’s solutions, they streamlined real-time patient feedback, improved complaint resolution, and enhanced overall patient satisfaction.
14%
Increase in patient satisfaction
90%
of maintenance Requests were successfully resolved
- Product : Customer Experience Management
- Product : Work Flow Management
Hemas Hospitals Group
Hemas Hospitals, one of Sri Lanka’s leading private healthcare providers, faced challenges with an unbalanced online reputation, where negative reviews overpowered positive patient experiences. By implementing Emojot’s AI-driven feedback and reputation management solutions, they optimized real-time patient feedback collection, encouraged positive reviews, and significantly enhanced their online presence.
55%
Increase in Google rating (from 2.9 to 4.5)
Significant improvement in patient engagement and trust
- Product : Customer Experience Management
Transform patient care, build trust, and
elevate your hospital brand
elevate your hospital brand
Partner with Emojot to deliver intelligent, patient-first experiences.