BFSI (Banking, Financial Services & Insurance)

Embrace the future – digitize your business today

Leverage AI-driven automation and enterprise-grade security to enhance efficiency, improve customer experience, and stay ahead in the digital era.

In today’s fast-evolving financial landscape, digital transformation is not just a trend—it’s a necessity. Emojot empowers banks, insurance providers, and financial institutions with cutting-edge AI-powered solutions designed to streamline operations, elevate customer experiences, and drive sustainable growth.

From workflow automation and real-time feedback collection to online reputation and complaint management, our platform is built on a robust cloud-based architecture that complies with global standards. With ISO 27001 certification and full GDPR compliance, we deliver enterprise-grade security and regulatory assurance, helping BFSI institutions thrive in the digital-first economy.

Key Challenges in the BFSI Sector

Inefficient Manual Workflows

Manual processes for loan applications, claims, and internal approvals result in delays, errors, and poor customer experiences.

Delayed Customer Feedback & Issue Identification

Limited real-time insights from branches, apps, and contact centers hinder issue resolution and continuous service improvement.

Unmonitored Brand Mentions & Reputation Risks

Without real-time social listening, institutions miss out on engagement opportunities, face delayed crisis response, and suffer reputational damage.

Slow Complaint Resolution

Manual ticketing systems slow down complaint handling, impacting compliance, customer satisfaction, and brand trust.

Emojot’s AI-Driven Solutions for BFSI

AI-Powered Workflow Automation

Digitize and automate key processes like loan application, policy issuance, and claim processing—minimizing human error and improving turnaround time.

Real-Time Feedback Collection

Capture instant feedback through SMS, email, or kiosks—empowering you to understand customer sentiment and take action when it matters most.

Social Listening & Reputation Management

Monitor brand mentions and customer sentiment across social media and review platforms. Leverage AI-based sentiment analysis and real-time alerts to engage proactively and protect brand equity.

Automated Complaint Resolution System

Centralize and automate complaint handling across all channels with intelligent ticketing, routing, and escalation workflows, ensuring faster resolution and regulatory compliance.

Success stories

Seylan Bank

A major publicly listed bank with 171 branches across Sri Lanka faced significant challenges in complaint handling and capturing brand sentiment. By adopting Emojot’s intelligent feedback and complaint management system, they streamlined operations, improved responsiveness, and significantly boosted customer trust.

13.5%

Increase in customer satisfaction within 6 months

Enhanced brand monitoring and proactive issue resolution

Power your financial growth with AI-driven transformation

Let Emojot help you lead in the digital age—securely, efficiently, and intelligently.