Customer Experience Management (CXM)
Every Customer Had a Story – Collect Feedback Before It’s Just Regret!
Every interaction holds valuable insights—but are you capturing them effectively? Traditional surveys often lead to low response rates and disengaged customers, leaving businesses guessing.
With Emojot CXM, customers share their thoughts effortlessly while AI-driven analytics uncover hidden sentiments, detect patterns, and predict dissatisfaction. AI categorizes and escalates urgent issues in real time, ensuring swift resolutions before they escalate. Automated sentiment analysis helps businesses personalize responses, enhancing engagement and loyalty.
Core Features of
Customer Experience Management
Customer Experience Management
Actionable Insights That Drive Results
• Go beyond raw data—turn insights into meaningful action to enhance the customer experience.
• Real-time dashboards monitor key metrics like Net Promoter Score (NPS) and Customer Satisfaction (CSAT).
• AI-powered analytics identify customer sentiment trends, pain points, and areas for improvement.
• Receive instant alerts when sentiment shifts - enabling your team to respond quickly and effectively.
Personalization and Customer Journey Visibility
• Map the entire customer journey by visualizing every interaction and touchpoint.
• Personalize experiences using real-time customer data, preferences, and behavior.
• Build lasting loyalty with tailored, human-like engagement that feels authentic and relevant.
Built to Fit Your Business Seamlessly
• Fully customizable design and feedback tools tailored to your brand and workflows.
• Effortless integration with CRMs, e-commerce platforms, and core business systems.
• Scalable and future-ready, built to grow with your evolving business needs.
EmoSight™: Smarter Decisions with Predictive AI
• EmoSight™ leverages AI to detect hidden patterns and forecast emerging customer trends.
• Gain predictive insights and automated recommendations to stay ahead of issues and opportunities.
• Empower your teams with the clarity and confidence to make faster, smarter, data-driven decisions.
Benefits
1.
Instant feedback and real-time alerts help address issues before they escalate.
2.
Boost customer loyalty and protect brand reputation with AI-driven insights.
3.
Enhance operational efficiency through smart, AI-powered decision-making.
5.
Provide proactive service to resolve issues early and keep customers satisfied.
4.
Deliver personalized experiences based on customer behavior and preferences.
Success stories
Seylan Bank
Seylan Bank, a leading financial institution in Sri Lanka, transformed its customer experience management with Emojot’s Customer Experience Management (CXM) solution. By integrating real-time feedback collection and a centralized analytics dashboard, Seylan Bank significantly improved customer satisfaction and service efficiency.
13.43%
Increase in CSAT
Recognized as the Best Customer Service Bank in Sri Lanka
Marino Beach Hotel
Marino Beach Hotel, a leading luxury hotel in Sri Lanka, has redefined the guest experience with Emojot’s Customer Experience Management (CXM) solution. Through real-time sentiment tracking, instant alerts, and proactive issue resolution, the hotel has enhanced service quality and guest satisfaction like never before.
192.5%
192.5% NPS increase in 60 days. Emojot’s real-time insights, the team gained the clarity to act faster and elevate guest satisfaction.
15+ Months
Sustained high guest satisfaction
Our Platform in Action
Our Platform in Action
Revolutionizing Customer Centricity with
AI-Driven Solutions
Customer Centricity
with AI-Driven Solutions
Fix your customer experience gaps with AI-driven solutions that enhance satisfaction, streamline operations, and drive growth.