Customer Service AI (CSA)
Turn Conversations into Conversions – Powered by AI
Customer Service AI (CSA) isn’t just another chatbot. It’s your intelligent, always-on frontliner—designed to transform digital customer engagement. Whether it’s answering inquiries, resolving issues, or qualifying leads, CSA delivers fast, personalized, human-like conversations that drive satisfaction, loyalty, and business growth.
From a sales question on Facebook or Instagram to a support request on WhatsApp or a lead on your website, CSA pulls every conversation into a unified, omnichannel inbox, and seamlessly hands off to a human when needed — so teams respond faster, stay on-brand, and never miss a high-intent moment.
Transform Conversations into Conversions
CSA goes far beyond basic bots. It understands natural language, interprets sentiment, maintains conversational context, and delivers real-time responses tailored to each individual. Designed for businesses ready to scale, CSA drives better engagement, faster resolutions, and deeper insights.
Key Use Cases
Automate routine queries across all channels—no wait time, no human bottlenecks.
Instantly update customers on order statuses, bookings, or account info via chat.
Communicate effortlessly in multiple languages across WhatsApp, Instagram, Facebook Messenger, and more.
Capture, segment, and qualify leads through interactive, AI-powered conversations.
Manage and escalate issues seamlessly using built-in ticketing and workflows.
Core Capabilities
Conversational Intelligence
• Understands complex language, typos, and slang
• Maintains multi-turn context and conversational memory
• Adapts tone and content based on real-time user sentiment
• AI Intent Detection: CSA doesn't rely on rigid flows. It understands what users mean, not just what they say. This allows CSA to decide when to respond, when to automate, or when to hand off the conversation to a live agent.
Why it matters:
• Eliminates the need for clunky, rule-based trees
• Offers more natural, seamless user experiences
Intelligent Human Handoff
• While CSA handles most conversations autonomously, it knows when to step aside.
• Based on intent, complexity, or sentiment—or when a user directly asks—it will escalate the conversation to a live human agent.
• Agents pick up from where CSA left off
• Full conversation history and an AI-generated summary are provided for context
Why it matters:
• Ensures high-stakes or sensitive queries aren’t mishandled by automation
• Preserves trust and service continuity
• Avoids dead-end bot interactions that frustrate users
Deep Personalization
• Real-time integration with CRMs, product catalogs, and backend systems
• Tailored responses based on behavior, preferences, and history
• Supports dynamic offers, recommendations, and status updates
Business Automation
• Automates FAQs, bookings, lead routing, and ticket creation
• Triggers backend processes like payments, reminders, and updates
• Customizable workflows to match your business needs
Seamless Integration Across the Emojot Ecosystem
CSA natively integrates with the Emojot CXM platform, ensuring your
conversational insights fuel broader CX initiatives—from surveys and review management to journey analytics and automation.
Omnichannel Conversation Hub
• Unified inbox for Instagram, WhatsApp, Facebook Messenger, web chat, and more
• Seamless transitions between CSA and human agents
• Consistent brand experience across every channel
Analytics & Optimization
• Track sentiment trends, resolution rates, and chat volume
• Evaluate performance of both CSA and human agents
• Real-time dashboards and reports to guide decision-making
Why Businesses Love CSA
Always-On Support – 24/7 availability with human-like speed
Fast Time to Value – Pre-trained models and easy deployment
Smarter Over Time – Learns and evolves with each interaction
Results-Driven – Increases CSAT, reduces costs, and boosts revenue
Secure & Compliant – GDPR-ready and enterprise-grade protection
Built for the Future of Customer Engagement
Customer Service AI is more than automation. It's a powerful, AI-first engagement engine that intelligently connects conversations to outcomes. From personalized messaging and intelligent routing to full visibility and control - CSA helps you turn every chat into a business opportunity.
Brandix
Brandix, a leading apparel manufacturer with a 50-year legacy, has revolutionized its facility maintenance with Emojot’s AI-powered Business Process Automation Solution. By implementing a centralized system, Brandix eliminated delays in addressing maintenance issues, ensuring seamless operations and improved efficiency across multiple locations.
25–50%
Reduction in manual processing errors
30%
Time savings in admin workflows
Asiri Hospital
Asiri Hospitals, the largest private healthcare provider in Sri Lanka, faced challenges in managing diverse facility maintenance requests efficiently. By implementing Emojot’s AI-powered Business Process Automation (BPA) solution, Asiri Hospitals centralized maintenance tracking, automated request handling, and ensured faster issue resolution across its network.
90%
Of tickets were successfully resolved.
Revolutionizing Customer Centricity with
AI-Driven Solutions
Revolutionizing
Customer Centricity
with
AI-Driven Solutions
Customer Service AI Agent is intelligent, integrated, and incredibly human.
