Hotels & Hospitality
Create exceptional guest experiences for sustainable growth
Deliver world-class service, streamline hotel operations, elevate guest satisfaction, boost positive online reviews, and foster long-term guest loyalty.
Emojot revolutionizes the hospitality industry with AI-powered guest experience solutions designed to enhance satisfaction, improve operational efficiency, and accelerate long-term growth. Our all-in-one platform empowers hotels and resorts to capture real-time guest feedback, resolve issues proactively, and monitor online reviews with ease, driving better experiences and a stronger brand reputation.
Key Challenges Faced by the Hospitality Industry
Delayed Guest Feedback Collection
Lack of real-time feedback mechanisms, resulting in missed opportunities to improve guest experiences before they leave.
Slow Guest Complaint Resolution
Delayed responses to complaints (e.g., room issues, poor service, or housekeeping delays) lead to frustration and negative reviews.
Limited Social Media & Review Monitoring
Inadequate monitoring of feedback on platforms like Google Reviews, TripAdvisor, and Facebook damages the brand reputation and delays recovery efforts.
Operational Inefficiencies
Unstructured workflows and delays in areas like housekeeping and maintenance disrupt service quality.
Lack of Competitor Benchmarking
Hotels often struggle to evaluate competitor performance in categories like dining, room quality, and guest service.
Scattered Guest Data
Feedback and service records are siloed, making it hard to gain a unified view of the full guest journey.
Emojot’s AI-Powered Hospitality Solutions
Real-Time Feedback at Every Guest Touchpoint
Collect instant feedback via QR codes, kiosks, SMS, and email to drive faster service improvements and in-stay issue resolution.
Complaint Resolution Automation
Resolve common guest concerns like maintenance delays or room service issues through automated workflows and smart routing.
Social Media & Review Monitoring
Track and respond to guest feedback on major review platforms and social media in real-time, improving online reputation management and service recovery.
Operational Workflow Automation
Digitize and streamline daily hotel operations — from housekeeping to maintenance — with task automation and real-time tracking for seamless service delivery.
Category-Based Competitor Analysis
Monitor competitor performance across key service areas like food, room quality, and customer service to identify areas for improvement.
Centralized Guest Experience Dashboard
Unify data from the front desk, housekeeping, dining, and spa into a single real-time dashboard for complete visibility and insights into the guest journey.
Success stories
Radisson Hotels – Sri Lanka
Radisson Hotels faced challenges in managing delayed complaint resolutions and fragmented feedback. With Emojot’s real-time guest experience platform, they achieved:
15%
Increase in guest satisfaction
Structured complaint resolution timeframe and escalation process, ensuring fast resolution
- Product : Customer Experience Management
- Product : Social Listening & Tracking
Marino Beach Hotel – Sri Lanka
As a leading luxury hotel, Marino Beach enhanced guest satisfaction using Emojot’s AI-driven tools for sentiment tracking, proactive alerts, and instant issue resolution.
10-point
Increase in net promoter score (NPS)
- Product : Customer Experience Management
- Product : Online Reputation Management
AI-Driven Solutions
Revolutionizing
Customer Centricity
with
AI-Driven Solutions
Book a demo with Emojot today. Boost guest loyalty. Improve operational excellence. Elevate your hotel brand.