Online Reputation Management (ORM)
Too Many Reviews, Not Enough Time? Simplify It – Monitor, Analyze, Respond!
Take Control of Your Brand’s Online Narrative
Your online reputation shapes customer perceptions—are you managing it effectively? Negative reviews, unaddressed feedback, and missed opportunities can harm your brand’s credibility.
With Emojot’s AI-driven Online Reputation Management (ORM) solution, businesses can monitor reviews in real time, detect sentiment, and receive AI-driven response suggestions. Dynamic alerts ensure prompt action on negative feedback, while automated positive review showcasing enhances brand trust. AI-powered competitor analysis helps businesses stay ahead, turning reputation challenges into strategic advantages.
Core Features of
Online Reputation Management
Online Reputation Management
Manage Reviews in Real-Time
• Monitor reviews from 100+ platforms in a single, centralized dashboard.
• Receive real-time alerts for every new or negative review, so you can respond instantly.
• Automated daily and weekly reports keep your team informed and ready to act.
Smarter Responses with AI Support
• AI-suggested replies help you respond instantly, while matching your brand’s tone and language.
• Pre-built response templates ensure consistent communication across all platforms.
• Reply quickly and accurately, improving customer satisfaction and brand trust.
Competitor Benchmarking
• Compare review volume, sentiment, and engagement metrics against your competitors.
• Identify market gaps, positioning opportunities, and industry benchmarks to sharpen your strategy.
• Leverage AI-powered insights to outperform rival brands and stay ahead in the market.
Topic Categorization & Review Insights
• Track which themes contribute to positive or negative brand sentiment.
• Use AI-driven sentiment analysis to classify feedback as positive, neutral, or negative.
• Optimize your product and service strategies using insights from categorized feedback.
More Positive Reviews & Better Visibility
• Send targeted review request campaigns via email or SMS to encourage feedback.
• Balance negative reviews by collecting more positive customer testimonials.
• Showcase your best reviews prominently on your website and social media channels.
Built for Efficiency and Scale
• Automate bulk responses using custom rules to save time and maintain consistency.
• Create support tickets directly from reviews for faster, organized issue resolution.
• Fully customize alerts, templates, and workflows to perfectly fit your team’s processes.
Insights That Help You Improve
• AI-powered sentiment analysis instantly detects whether feedback is positive, negative, or neutral.
• Identify recurring issues such as slow service, product concerns, or staff-related complaints.
• Use drill-down insights to uncover root causes and continuously enhance the customer experience.
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EmoSight™: Smarter Decisions with Predictive AI
• EmoSight™ analyzes customer sentiment across platforms to reveal how your brand is truly perceived.
• Track sentiment trends over weekly, monthly, or yearly periods.
• Make informed decisions with real-time data, smart suggestions, and comprehensive performance tracking.
Benefits
1.
Protect your brand reputation with real-time monitoring and instant review responses.
2.
Save time and resources using AI-driven review insights and automated smart replies.
3.
Transform feedback into actionable insights that drive operational improvements.
5.
Boost positive ratings across all review platforms for stronger brand visibility.
4.
Stay ahead of competitors by tracking and analyzing their online presence.
Success stories
Barista
Barista, the largest coffee chain in Sri Lanka with 57 outlets, enhanced its online reputation management with Emojot’s ORM solution. By streamlining review management and leveraging AI-driven insights, Barista strengthened its brand image and boosted customer trust.
10,000+
Reviews centralized and categorized for insights.
Transform feedback into actionable insights that drive operational improvements.
Revolutionizing Customer Centricity with
AI-Driven Solutions
Customer Centricity
with AI-Driven Solutions
Fix your customer experience gaps with AI-driven solutions that enhance satisfaction, streamline operations, and drive growth.