Restaurants & Cafés

Deliver exceptional dining experiences & maximize customer satisfaction and loyalty

Enhance service efficiency, collect real-time diner feedback, improve table turnover rates, and build a strong online reputation for long-term success.

In today’s competitive food and beverage industry, customer experience is the key differentiator. Emojot’s AI-powered customer experience (CX) solutions empower restaurants and cafés to gather real-time diner feedback, optimize service speed, manage online reviews, and improve operational performance. Whether it’s a cozy café or a fine-dining restaurant, our tools ensure smooth guest experiences, increased repeat visits, and elevated brand loyalty.

Key Challenges in the Restaurant Industry

Missed Customer Feedback = Missed Business Opportunities

Without real-time feedback, restaurants can’t resolve issues before diners leave, leading to negative reviews and lost revenue.

Negative Online Reviews & Poor Reputation Management

One bad review can drive away up to 80% of potential customers. Slow or no responses further damage credibility and brand trust.

Slow Table Turnover & Disrupted Service Flow

Delays in seating, order processing, or staff coordination reduce table turnover and limit revenue potential.

Low Customer Retention & Engagement

Many restaurants lack tools to personalize diner engagement, resulting in low repeat visits and missed loyalty-building opportunities.

Emojot’s AI-Powered Restaurant & Café Solutions

Instant Digital Feedback Collection

Gather feedback at every guest touchpoint via QR codes, digital receipts, kiosks, or SMS surveys to enable real-time improvements during the dining experience.

AI-Powered Social Media & Review Monitoring

Track diner sentiment on platforms like Google Reviews, TripAdvisor, Facebook, and Zomato, ensuring timely responses and effective online reputation management.

Workflow Automation for Service Efficiency

Digitize and streamline routine operations to eliminate delays and reduce manual errors. Enhance team coordination, speed up service delivery, and ensure a smoother customer journey.

Personalized Diner Engagement & Loyalty Insights

Use AI to identify repeat guests and send tailored offers, exclusive discounts, and VIP experiences—driving stronger customer loyalty and brand advocacy.

Success stories

Barista Sri Lanka

Barista, the largest coffee chain in Sri Lanka, transformed its customer experience using Emojot’s integrated CX platform. With real-time feedback collection and proactive complaint resolution, Barista enhanced service quality and increased customer engagement across all 44 locations.

3,000+

POS feedback responses were collected in just 6 months

300+

Complaints resolved via the “TellBarista” real-time feedback system

Serve better. Respond faster. Build lasting loyalty.

Partner with Emojot to transform your guest experience.