Retail & E-Commerce

Transform every visit into a seamless shopping experience

Understand your customers, improve store operations, and boost sales with AI-powered insights and real-time feedback.

In the competitive world of retail and e-commerce, delivering frictionless customer journeys is key to driving revenue and building brand loyalty. Emojot’s AI-powered customer experience solutions help retail brands capture real-time shopper feedback, streamline order fulfilment, manage online reputation, and optimize inventory performance. Whether in-store or online, our platform empowers retailers to enhance service quality, personalize engagement, and turn every shopping interaction into a memorable experience.

Key Challenges Faced by Retailers

Inconsistent Customer Experience

Variability in service across different stores and digital touchpoints results in customer dissatisfaction and brand disloyalty.

Revenue Loss Due to Customer Churn

Without understanding why customers stop coming back, brands lose opportunities to improve and retain high-value buyers.

Inefficient Order Fulfillment & Return Process

Delays in order processing, refunds, and returns frustrate customers and reduce operational efficiency.

Inventory Management Issues

Inaccurate stock tracking causes overstocking, stockouts, and lost sales opportunities, negatively impacting both customer trust and profits.

Emojot’s Smart Solutions for Retail & E-Commerce

Ensure Consistent Shopping Experiences

Capture real-time customer feedback at every touchpoint and location. Leverage AI-driven sentiment analysis to identify and resolve issues.

Performance Monitoring & Employee Feedback

Assess service quality using AI-powered performance analytics, provide real-time coaching, and improve staff training based on customer insights.

Customer Retention Insights

Identify at-risk customers using predictive analytics and deploy personalized engagement strategies to build loyalty and encourage repeat visits.

Automated Order & Return Management

Streamline order processing, refunds, and return workflows with smart automation and instant alerts, ensuring faster resolution and smoother operations.

Success stories

Keells Supermarkets

Keells, a leading supermarket chain in Sri Lanka, faced challenges with delayed feedback and inefficient complaint resolution. With Emojot’s platform, Keells rolled out real-time feedback capture, faster issue resolution, and improved customer segmentation—leading to a significant increase in satisfaction and retention.

Higher customer satisfaction scores

Improved customer retention rates

Noticeable reduction in complaints

Chenara Dodge – Fashion Retail Brand

Chenara Dodge, a prominent fashion brand, experienced challenges with delayed feedback and limited visibility into customer issues. By adopting Emojot’s intelligent CX solutions, the brand enabled faster complaint handling, personalized engagement, and improved customer experiences across its store network.

4.5+/5 customer satisfaction rating

Increase in customer retention

Faster complaint resolution across locations

Elevate shopping journeys, drive sales, and build loyalty

Join leading retailers in transforming their customer experience with Emojot.